850K
Square Feet Under Management
Property Management
Property Management
Why Partner
with Us?
We generate superior results and exceed service expectations to maximize the performance and longevity of the properties our clients entrust to us. With loyalty and integrity as our guiding principles, we work closely with our clients to understand their needs and ensure their properties operate optimally.
Key Statistics
1,312
Number of Units
13
Number of Buildings
Our Services
Resident Lifecycle Management
We provide a seamless and efficient process to support residents at every stage of their journey. From comprehensive leasing and screening procedures to move-in/out inspections with photos and annual inspections before lease renewals, we ensure every detail is handled with care. Our electronic applications, leases, and rent collection systems make the process easy and eco-friendly.
Repairs and Maintenance
Property upkeep is our top priority. With 24-hour emergency response, electronic work order submissions via the resident portal, and preventative maintenance programs, we ensure every property is well-maintained. In addition, we manage contracts to ensure all contractors are accountable.
Marketing
We make sure each property stands out. Every property has its own website showcasing amenities and property features, creating an efficient online application experience for prospects, and each one is supported by tailored marketing strategies that include SEO, social media, and ILS ads. In addition, our data-driven approach provides us with market insights to make rental rate recommendations.
Top-Notch Customer Service
Our friendly, knowledgeable, and experienced customer service team provides timely responses and exceptional communication, ensuring every resident feels valued. In addition, our online resident portal and app offer unmatched convenience and support, making life in our communities truly effortless.
Reporting
We deliver comprehensive monthly reports, bank reconciliations, and specialized data for annual reporting, maintenance, and leasing insights. Our budgeting and re-forecasting processes ensure transparency and compliance, giving you confidence in your property’s performance.
Other Property Management Services
We go beyond the basics with in-house eviction processing, advanced property management software, and partnerships with cutting-edge prop tech companies. From security deposit and payment processing to insurance compliance programs, our hands-on approach guarantees smooth operations and peace of mind.
Our Approach
Our comprehensive process allows us to maximize the performance and longevity of the properties entrusted to us by our clients.
Assess
Our operations team begins each new management assignment by assessing the internal and external condition of the building, strategically planning the right direction for the property, creating a five-year capital plan and building the annual budget.
Strategize
After assessing the condition of the asset, we determine the best steps to maintain peak performance, and implement a preventative maintenance program tailored to the building.
Execute
After completing the annual operations budget and deploying a comprehensive preventative maintenance program, we can further offer a leasing plan and to lease all vacant units and achieve an optimized building occupancy.
What We Manage
We are a full-service property management firm and licensed brokerage capable of managing both residential and commercial properties.
Residential
As a full-service property management services company and licensed brokerage, we manage 13 residential properties across North America and help ensure our clients’ properties/investments are run as smoothly as possible. For more information about our residential properties, visit ICM Communities.
Commercial
We have extensive experience in managing industrial, retail and office properties. Operating on our clients’ behalf, we ensure their property value is preserved while simultaneously generating income.
ICM Communities
Discover places that feel like home—thoughtfully designed living spaces in neighbourhoods across Calgary and Edmonton. Our communities are more than just a place to live; they’re a foundation for connection, comfort, and convenience.
Our Properties
Each property in our portfolio provides an engaging space that connects people to their workplaces, living spaces, and the community around them.
